Impact of bandwidth for various services in heterogeneous network and quality of service via communication technologies in Malaysian higher educational

Abstract

This study focuses on heterogeneous services and communication technologies for retrieving and sending information between students and lecturers in Malaysian higher educational institutes. It intends to investigate pattern and significant level of various services implementation, convergence of communication technologies and bandwidth capacity for last mile users (students and lecturers). It is designed to determine which communication technologies, services, bandwidth capacity and QoS will achieve the highest level acceptance in Malaysian higher educational institutes. Heterogeneous environment can also generate mobility approaches. A survey method is used to collect data from respondents (System Network Administrator) in Malaysian higher educational institutes. Statistical Analysis using t-test shows that implementation of high speed bandwidth for Internet (WAN) achieved significant level. Frequency test are used to analyze the various services implementation via convergence of communication technologies in heterogeneous environment for retrieving information. The most apparent finding of this study is that various services implementation in higher educational institutes can affect convergence of communication technologies usage in accessing information over heterogeneous network environment between students and lecturers. The study or analysis confirms that Malaysia higher educational institutes have not achieved a maximum level of various services implementation via convergence of communication technologies between students and lecturers in heterogeneous network environment. Therefore, low convergence of communication technologies can produce a low mobility and ubiquitous interaction between students and lectures in Malaysian higher educational institutes.