Politici şi strategii privind evaluarea sistemului de asigurare a calitaţii produselor şi serviciilor oferite de băncile comerciale din România: teză de doctorat

Financial certainty of a commercial bank is determined by a number of indicators, mainly qualitative, among which is the quality of banking products and services. Ensuring quality in the banking system is a specialized part of overall management according to ISO 8402/1994, revised under ISO 9000/2000, comprise general management function activities that determine quality policy objectives and responsibilities which are implemented by means such as planning, controlling, quality assurance and improvement within the quality system.

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