Workforce Diversity and Public Service Delivery

Abstract

The increasing demand for inclusion in workplaces coupled with the dynamic nature of society has necessitated the need for a diverse workforce in organizations. This is more compelling in public service due to its nature. Therefore, this paper aims to go beyond workforce diversity from point of inclusion to interrogate the correlation between a diverse workforce and public service delivery. The paper utilized search method driven by secondary sources of data which provided a strong basis for ensuing discussions, findings, conclusion and practical suggestions.